Version: January 2026 — Last Reviewed
Important: 22bat.best ("we", "us") takes your privacy seriously. This policy explains what data we collect when you use our platform, why we collect it, and how we keep it secure. Continued use of the platform constitutes your acceptance of this policy.
22bat is a trusted online betting and gaming platform for users in Bangladesh. We believe transparency is the foundation of trust — which is why this privacy policy is written in plain, straightforward language.
1. What Information We Collect
22bat only collects information that is necessary to operate the platform, meet legal obligations, and provide you with a better experience. This data falls into two categories.
Information provided directly (by you)
At registration, we collect your name, mobile number, email address, date of birth, and password. During KYC verification, you may be asked to provide your national ID number or a photo of your passport. When processing payments, your bKash or Nagad number is logged — however, full payment details are handled separately by the payment processor.
Automatically collected information
While you use the platform, we log your IP address, device type and operating system, browser information, pages visited and time spent, and betting history. This data is used primarily to maintain security and improve the platform.
| Data Type |
When it is collected |
Required? |
| Name & mobile number |
At Registration |
Yes |
| Date of birth |
At Registration |
Yes |
| Email address |
At Registration |
Optional |
| National ID card |
During KYC Verification |
Conditional |
| Payment method details |
At Deposit/Withdrawal |
Yes |
| IP Address & Device Information |
On every login |
Automatic |
| Betting History |
On every bet |
Automatic |
2. Purpose of Data Use
22bat uses the information it collects for specific, limited purposes only. Your data is never used for anything unrelated to the services provided.
1
Account Management: Your personal information is used to create and maintain your profile, verify logins, process password resets, and keep your account secure.
2
Payment Processing: Payment information is used to process deposit and withdrawal transactions and to maintain accurate transaction records.
3
Legal obligation: Identity document information is used for KYC verification, age confirmation, and compliance with AML (Anti-Money Laundering) regulations.
4
Security & Fraud Prevention: IP and device data is used to detect suspicious activity, identify duplicate accounts, and protect account security.
5
Service Improvement: The platform is continuously improved by analyzing which sections have issues and which features are used most.
6
Contact: Your mobile number and email are used to send important account updates, transaction confirmations, and promotional messages where you have given your consent.
3. Sharing data with third parties
22bat does not sell your data. However, limited information is shared with trusted third parties as necessary to operate the platform.
Payment processor
Payment gateways such as bKash and Nagad receive the information needed to complete transactions. That information is governed by their own privacy policies.
Game Providers
Third-party game studios receive only the minimum information needed to run the game — typically an encrypted user ID that cannot be traced back to your real identity.
Legal Authorities
22bat is legally required to provide necessary data in response to a valid court order or lawful request from a law enforcement authority. In such cases, we will endeavor to notify you if permitted by law.
Corporate Changes
In the event that 22bat merges with or is acquired by another entity, user data may be transferred to the new organization. Members will be informed in advance should this occur.
What We Never Do
- We do not sell your data to advertisers
- We do not share your data with unrelated third parties
- We do not disclose your betting history or financial information
- We do not send marketing messages without your consent
4. Cookies & Tracking Technologies
The 22bat website and app use cookies and similar technologies to enhance your browsing experience and help keep the platform secure.
Essential Cookies
These are needed to maintain login sessions, security tokens, and betting slip data. The platform cannot function without them.
Analytics Cookies
Data on time spent on each page and where issues occur is used to improve the platform. All such data is anonymized.
Preference Cookies
These cookies remember your language settings, odds format preferences, and display settings so you don't have to reconfigure them every time you log in.
Disabling cookies
You can disable analytics cookies from your browser settings. However, disabling essential cookies may prevent the platform from functioning properly.
5. Data Security Measures
22bat protects your data with a multi-layered security framework. If one layer is compromised, the others continue to keep your information safe.
1
Transmission security: Every data packet transmitted from your device to our servers is secured with 256-bit TLS encryption — the same standard used by banking websites.
2
Server security: Our servers are protected by firewalls, intrusion detection systems, and DDoS mitigation. Sensitive data stored in our databases is also secured with a separate layer of encryption.
3
Password hashing: Your password is never stored in plain text. It is hashed using bcrypt in a way that makes recovering the original password virtually impossible.
4
Two-step verification: Enabling Two-Factor Authentication (2FA) means that even if your password is compromised, no one can access your account — because the second OTP is sent only to your phone. We strongly recommend all members keep 2FA enabled.
5
Security audit: The platform undergoes a security audit by external cybersecurity specialists at least once a year. Any vulnerabilities identified are addressed as quickly as possible.
6
Staff training: 22bat staff receive regular data protection training. Access to user information is restricted to only those teams that need it.
Please note: No platform can guarantee 100% security on the internet. That's why your own vigilance matters too — use a strong password, keep 2FA enabled, and report anything suspicious to us immediately.
6. Data Retention Periods
22bat does not retain data longer than necessary. However, certain data must be kept for a specified period for legal compliance reasons.
For the lifetime of your account
Your profile information, betting history, and contact details are retained for as long as your account remains active. Upon account closure, marketing data is deleted immediately.
Due to Legal Obligations
Transaction records and KYC documents are required by international financial regulations to be retained for up to 5 years after account closure. After that period, they are securely deleted.
Request to delete data
To request deletion of data not covered by legal retention obligations, email support@22bat.best. Requests will be processed within 30 days of receipt, and you will receive a confirmation once complete.
7. Your Rights
As a 22bat user, you have several rights over your own data. To exercise any of these rights, please contact our support team.
Right to Access
You can request to see what personal information we hold about you.
Right to Rectification
You may request corrections to any information that is inaccurate or out of date.
Right to Erasure
You may request deletion of any data that is not subject to legal retention requirements.
Right to Object
You can object to marketing communications or specific types of data processing at any time.
Right to Access Your Data
You can request a download of your betting and transaction history.
Right to restrict processing
Under certain circumstances, you may request that the processing of your data be temporarily restricted.
To exercise these rights support@22bat.best-. In the subject line, write "Privacy Request" and include your registered mobile number.
8. Privacy of minors
22bat is a strictly 18+ platform. We do not knowingly collect any information from individuals under the age of 18. Age is verified at registration and confirmed again during the KYC process.
If we become aware that a minor has created an account, that account will be closed immediately and all associated data will be deleted. If a parent or guardian believes their child is using 22bat, please support@22bat.bestto let us know.
9. Changes to This Privacy Policy
1
Reason for Change: This policy may be updated from time to time due to legal changes, new features, or updates to our services.
2
Notice: Members will be notified in advance of any significant changes via email or in-app notification. The date on which changes take effect will be stated on this page.
3
Latest Version: The most up-to-date version of this policy will always be available on this page. Continued use of the platform after a notice has been issued will be considered acceptance of the updated policy.
For any privacy-related questions, complaints, or requests, please reach out using the contact details below. Our support team is available to respond in Bengali.
Privacy contact
Email: support@22bat.best
Use the subject line: "Privacy Request"
We typically respond within 48 hours. For more complex requests, it may take up to 30 days, and we will notify you if that is the case.